Set a request time

WC365 Requester Guide

Use the date and time fields shown for the lifecycle you are submitting or approving. WorkCycle365 schedules requests in your organization’s configured time zone. Check that zone when selecting a time, especially when working from another region.

Before you submit a request

Choose the intended calendar date. If you want a particular time, select it in the lifecycle’s optional time field. The current portal time pickers offer quarter-hour values from 00:00 through 23:45; the selector does not advance the date when you choose a time.
Leave the optional time blank to use the lifecycle’s business-hour default below. A blank time does not mean immediate processing.
For the first hour after midnight, select the date on which the action should occur and choose a time such as 00:15. The picker does not offer 24:xx or advance the date for you.
Review the employee, date and time, then submit once. Approval and scheduled actions follow submission.

When editing an existing request, the Modify time selector shows the time supplied for the request. The selector is blank when no time was entered on the request, including when the calendar uses a business-hour default. If you need a specific value, select it before submitting the update.

When the time is blank

WorkCycle365 uses your organization’s business hours to place the lifecycle’s calendar event on the selected date. A time you supply takes priority for that event, subject to the past-time adjustment below.

Lifecycle	Default calendar start when no time is supplied
Hire	Business Start Hour
Transfer or Return	90 minutes before Business Start Hour
Extension	90 minutes before Business End Hour; Extension processing itself is immediate
Planned Departure, including Leave	Business End Hour

The fallback business hours are 09:00 for start and 17:00 for end when the corresponding setting is unset. A separately scheduled Contract End uses Business End Hour; a Return generated from Leave uses 90 minutes before Business Start Hour.

Understand the scheduled time

For the lifecycle events listed in the table above, when the event is being built and its planned start has passed or is no more than ten minutes away, WorkCycle365 moves its start to ten minutes after the current time. This also applies to a time you supplied.

For example, Business Start Hour is 09:00, and you submit a Hire for today at 11:00 with Start Time blank. If WorkCycle365 builds its start event at 11:00, the calendar start becomes 11:10, rather than the already-passed 09:00. If approval or account preparation delays event creation until later, the adjustment is based on that later time.

The adjusted time is the calendar start. WorkCycle365 completes the required approval and scheduled processing before the account action; Microsoft 365 services then apply the resulting changes.

If a displayed time is still unexpected after allowing for these rules, contact your administrator before creating another request.

Two lifecycles use a different processing schedule:

Immediate Access Removal follows its urgent approval path; it does not wait for an ordinary planned Departure calendar window. Follow the Departure and Immediate Access Removal guide.
Extension processing is immediate. Its optional Effective Time describes the calendar event; it does not delay the Extension. See the Extension guide.

Planned access removal requires approval and waits for the scheduled cutoff. Contact your administrator if the approval is missing or access remains after that cutoff. Keep the existing request rather than submitting a duplicate.

If the time looks wrong

When asking for help, include the request number if shown, the selected date, the time field and its value, and the organization’s time zone. If no request number is shown, also include the submission date and lifecycle. Ask an administrator to check the request’s schedule and progress. Do not resubmit just to change how a schedule is displayed. If a supported correction is needed, use the eligible Modify path or ask support for help.